Transforming Project Governance and Change Management for Two Major Banks

Project Objectives

Brighter Consultancy was appointed to:

• Conduct a full review of change management practices across both banks, identifying weaknesses and inefficiencies in the existing governance model.
• Develop and implement a modern governance framework that aligned with best practices and regulatory expectations.
• Ensure consistency and standardisation of change methodologies across all business functions, including IT, Risk, Operations, and Procurement.
• Provide training and cultural transformation to embed the new way of working across all levels of the organisation.
• Deliver audit compliance by resolving identified deficiencies and securing a clean bill of health for both banks.

Our Solution

Brighter Consultancy designed and implemented a robust Governance and Change framework that introduced:

Customer-Focused Approach
A modern governance framework built with the end customer at its core, ensuring that all change initiatives prioritised customer impact and experience.

Agile Methodologies
The new framework simplified change management by adopting Agile principles, reducing complexity, and maximising SME expertise efficiently.

Governance Forums
Existing forums were restructured, introducing formalised sessions with clear guidance on governance, execution, and stakeholder engagement.

Risk & Compliance Integration
The new model ensured all change initiatives aligned with Risk & Compliance (R&C) protocols, embedding risk evaluation within the change process.

Training & Education
A cultural shift was embedded through comprehensive training programmes, ensuring that all staff followed a consistent approach to change management.

Technology Alignment
The governance model was extended to Technology teams, enhancing collaboration between IT and Business Operations and ensuring IT-led initiatives

The Difference We Made

Brighter Consultancy designed and implemented a robust Governance and Change framework that introduced:

• Developed and implemented a new Change & Governance framework that is now fully operational across both banks.
• Standardised change management processes across all departments, creating a consistent and repeatable approach to governance.
• Designed a cultural shift in change management, equipping staff with simplified methodologies that made the application of change easier and more effective.
• Created over 100+ templates and guidance materials to support staff in adopting best practices, accessible via internal platforms and BAU teams.
• Successfully closed out audit findings, addressing deficiencies in the previous frameworks and securing a compliant governance model that is now embedded into BAU operations.
• Unified disparate business areas, ensuring that IT Risk, Operations, and Procurement all followed a single, integrated framework, improving communication, consistency, and collaboration.

Outcomes

• Increased Efficiency
  The new governance framework streamlined project execution, leading to faster delivery times and reduced costs.
• Regulatory Compliance
  The banks received a clean audit report, with all previous deficiencies resolved.
• Stronger Governance & Risk Control
  A standardised, well-documented governance model enhanced transparency and decision making across all levels of the organisation.
• Cultural Transformation
  Staff across both banks were trained and upskilled, embedding a new, modern approach to change management.

Brighter Consultancy successfully transformed the governance and change management framework for both banks, ensuring compliance, operational efficiency, and a unified approach to change delivery.